Effective Conflict Resolution

Arbitration - Supporting fair and constructive resolution of member disputes

In the event that members are unable to reach a mutual agreement on matters, Apollo is committed to offering structured support through arbitration.

With the consent of both parties, a neutral arbitration committee is appointed. This committee consists of industry professionals from three different continents. The identities of the arbitrators remain confidential and are not disclosed to the parties involved in the dispute. Similarly, the arbitrators are not informed of the identities of the disputing members. All submitted documents are anonymized to ensure impartiality.

All rules and procedures related to arbitration, including the appeals process and decisionmaking framework, are clearly outlined in our Financial Manual to avoid any misunderstanding or misinterpretation.

We believe it is essential to provide this structured and fair mechanism, in line with the values and philosophy that define the Apollo network.

Yes. Through the Payment Protection Program (3P), members can report overdue payments early, and each case is handled personally with a focus on context and respectful communication.

Yes. All procedures, including the appeals process and decision-making framework, are clearly outlined in the Financial Manual.

The identities of the arbitrators are not shared with the parties, and the arbitrators do not know the identities of the members involved. All submitted documents are also anonymized.

Arbitration starts only with the consent of both parties. A neutral committee is then appointed, made up of industry professionals from three different continents.

Because disputes can damage cash flow and business relationships. This system gives members confidence that problems can be handled fairly, professionally, and confidentially.

Why join Apollo?

Built on integrity and professionalism, Apollo helps you succeed in a fast-changing industry. Whether you handle general forwarding, project cargo, or niche logistics, you’ll feel at home in our growing network.

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